Cashback and Refund Policy

Cashback and Refund Policy

When will I receive my cashback?

The cashback will be processed within a period of 3 months from the date of your or your friend/referral's move-in date to the accommodation.

If I apply for a refund, how long will it take for me to get my money back?

You can raise a ticket to refund your deposit or if you are in conversation with your booking manager, you can ask them to help you out.
 
If you have cancelled your booking and had made the deposit payment through us, we will refund the deposit once the property has transferred the deposit to us. Please check the cancellation and deposit refund policy of the specific property.
 
In case you have already signed the tenancy agreement and want to cancel your booking, please read the cancellation policy of the property you have booked for specific details around your deposit refund.
 
In case you have directly paid the deposit to the property please connect with the property for refund request.
 
Once you have submitted a refund request, it may take approx. 1-3 months for the processing to be completed. We apologise for the extended turnaround time and assure you that we are actively working towards reducing it.

What are the different cashbacks that we provide?

We run different cashbacks and offers through the year on different properties.
We provide referral cashbacks if you refer your friend and they book with us. You can find more details on our website.
We also have exclusive amber limited time offers on certain properties (terms and conditions apply) which you can find on the property page.
You can also find direct offers from the specific property which you can find on our website which would be disbursed directly from the property.

Can you provide rent reduction instead of cashback?

Unfortunately, we cannot reduce the rent instead of cashback.

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