You can raise a ticket to refund your deposit or if you are in conversation with your booking manager, you can ask them to help you out in case you wish to not proceed with the booking.
If you have cancelled your booking and had made the deposit payment through us, we will refund the deposit once the property has transferred the deposit to us. Please check the cancellation and deposit refund policy of the specific property.
In case you have already signed the tenancy agreement and want to cancel your booking, please read the cancellation policy of the property you have booked for specific details around your deposit refund.
In case you have directly paid the deposit to the property please connect with the property for refund request.
Once you have submitted a refund request, it may take approx. 1-3 months for the processing to be completed. We apologise for the extended turnaround time and assure you that we are actively working towards reducing it.