Refund Processing Time

Once you've submitted your refund request, the processing time can vary depending on the payment method you used.

At amber, we strive to process refunds as efficiently as possible. Still, timelines can vary depending on the specific circumstances and property management groups involved. Here’s a general idea of what to expect:

• Debit Card Payments: If you paid for student accommodation using a Debit Card, it typically takes around seven days for the refund to reflect in your account.
• Credit Card Payments: For Credit Card payments, the refund usually appears on your next month’s statement.

Please note that these timelines are approximate and may vary based on the property management groups and the specific circumstances of your refund request. We understand that this turnaround time can be extended, and we apologise for any inconvenience. Your patience during this process is appreciated.

Remember to follow the appropriate steps for your situation, and if you have any questions or need further help, don't hesitate to reach out to your booking manager or our dedicated amber support team.