How to apply for a refund?

If you find yourself needing to apply for a refund for your student accommodation, follow these steps:

1. Raise a Ticket through amber: To initiate a refund for your student housing deposit or another payment, you can raise a ticket through your amber account. This streamlined process ensures that your request gets proper support and is documented.
2. Contact Your Student Accommodation Booking Manager: If you're already in conversation with your booking manager from amber, don't hesitate to contact them for assistance with your refund process. They are here to offer help and make the process smooth.
3. Deposit Payment through amber: If you've made a deposit payment through amber for student accommodation and have cancelled your booking, the refund process begins once the property transfers the deposit to us. Please review the property's cancellation and deposit refund policy for detailed information. Some property management groups may have their specific protocols.
4. Cancellation of a Student Housing Tenancy Agreement: If you've signed the tenancy agreement but need to cancel your booking, refer to the cancellation policy of the property you've booked with for specific details regarding your deposit refund.
5. Direct Deposit Payment to the Property: If you've directly paid the deposit to the property for student housing, please get in touch with the property owner directly to initiate your refund request with amber support.